Tips for Managing and Communicating with Different Personalities =)
CALCULATOR - Assesses Others
. Cool, distant, reserved, diplomatic, courteous,
restrained
· Thinks before acting
· Concerned about accuracy
· Prefers data, facts, and order
· Objective, conservative, unemotional
· Under pressure - becomes critical
· Fears making mistake
DRIVER - Directs Others
· Directing and dominating, take charge person
· Exudes power, authority and confidence
· Very competitive and naturally aggressive
· Quick, impulsive, always pushed for time
· Direct and straight-forward with people, very
outspoken
· Under pressure - belligerent
· Fears unfair advantage
SUSTAINER - Accommodates Others
· Easygoing, steady, process oriented, slowerpaced
· Predictable, consistent, prefers routine
· Accepts others slowly
· Indirect, prefers to suggest
· Accommodating, willing, conforming
· Under pressure - slows down
· Fears change
INFLUENCER - Relates to Others
· Outgoing, people oriented, very friendly and
affable
· Enthusiastic, popular, easy to talk to
· Exudes charm and eloquence; stylish and
trendy
· Positive and optimistic
· Under pressure - emotional
· Fears conflict
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It can be difficult to communicate with people who are different
personality types. By learning how to recognize other people’s styles
and knowing how to effectively communicate with them, you will gain a
great advantage. Developing this skill is even more critical for
managers. Learning a variety of ways to manage different personality
styles can be time consuming and overwhelming, but is vital to being
effective. Here are some quick suggestions of how to interact with
anyone who scores high in one of the four DISC personality types.
Ways to improve communication with a…
DRIVER
•Be clear, specific, brief and to the point
•Present the facts logically: plan your presentation efficiently
•Minimize features, maximize benefits
•Flatter their egos
•Talk quickly and listen carefully
•Ask specific questions & give direct answers
•Recognize that they are risk-takers
•Speak with confidence
Factors that will create tension:
•Over controlling the situation
•Telling him/her what to do
•Not reacting quickly
•Speaking slow and deliberately
•Being indecisive
•Explaining too many details
•Appearing disorganized
•Over using gestures and emotion
INFLUENCER
•Be friendly and sincere, not dominating
•Give fewer details than you might normally
•Ask for their ideas and opinions
•Give him/her time to ask questions
•Tell how others will benefit
•Control your impatience
•Use emotion and flattery
•Provide ideas for implementing action
•Smile and talk more than usual
•Support your communications with correct facts and data
Factors that will create tension:
•Over controlling
•Displaying your impatience
•Talking about yourself
•Attention to detail
• “Follow the book” approach
•Not sharing information freely
Ways to improve communication with a…
SUSTAINER
•Listen patiently
•Take time to explain
•Develop more empathy and patience
•Take a personal interest in them
•Exhibit friendly attitudes
•Slow down
•Give more attention to details
•Control body language
•Speak with a sincere tone of voice
Factors that will create tension:
•Overselling new concepts or ideas
•Dominating with active body language
•Being overly optimistic
•Appearing cool and distant
•Talking too much and not listening
•Always adhering to company rules
•Being positive about information
•Not demonstrating personal attention
CALCULATOR
•Slow down and listen
•Explain details
•Be sincere - lower your tone of voice
•Be conservative in assertions
•Answer questions precisely
•Minimize risks
•Use restrained body language and emotions
•Avoid sudden changes
•Try not to criticize their comments or choices
Factors that will create tension:
•Being too blunt and direct
•Forcing them to take risks
•Being overly optimistic
•Inability to prove what you say
•Slow response time to their needs
•Desire to be more correct than others
•Sloppy work environment
•Over-convincing






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